Wings Logic (“Wings Logic”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you visit https://wingslogic.com, contact us, communicate with us by email, phone or WhatsApp, or use a Wings Logic website, customer portal, CRM-connected service or app that links to this Policy (together, the “Services”).

This Policy also applies to future Wings Logic Services that link to it. If a new service handles information in a materially different way, we will update this Policy or provide an additional notice for that service. A service operated by another company will identify its own privacy practices.

1. Information we collect

Depending on how you interact with us, we may collect:

• Contact and business information: your name, company, job title, email address, telephone and WhatsApp numbers, country, address, website and the details you provide in forms or enquiries.
• Enquiry and customer information: product or service requirements, project details, quotations, orders, service requests, meeting notes, attachments and other information needed to understand and support your business.
• Communications: messages, emails, call notes, WhatsApp conversations, files you send us, and records of our replies. For WhatsApp, we may also record message status, such as submitted, sent, delivered or read, where the platform makes that information available.
• Permissions and preferences: whether you have agreed to receive particular communications, when and how permission was obtained, and any unsubscribe or opt-out request.
• Transaction information: estimates, invoices, payment status and related records when you purchase or enquire about our products or services. If an online payment feature is offered, a payment provider may process payment details under its own terms.
• Account and technical information: login details and activity where an account is provided; device, browser, IP address, approximate location derived from IP, security logs and cookie information when you use our websites or apps. A specific app may request additional permissions or information and will explain that at the point of collection.
• Employee or contractor information: if you use an internal Wings Logic system, information needed for access, work administration and applicable features, which may include work activity or attendance information. Separate internal notices may provide more detail.

We receive information from you, your organisation, our authorised staff, business referrals, events and publicly available business sources. We may combine it with information already held in our customer relationship management system. Having your contact details in our records does not by itself mean that you have agreed to receive WhatsApp campaigns.

Please avoid sending sensitive personal information unless it is necessary for a specific request and we have asked you to provide it.

2. How we use information

We use personal information to:

• respond to enquiries and communicate with customers, suppliers and business contacts;
• prepare proposals, estimates and invoices, fulfil orders, coordinate installation or service, and maintain customer records;
• manage accounts, provide support and operate our websites, portals and apps;
• send product news, invitations or promotional messages where we have the permission required for that channel;
• record communication preferences, honour opt-outs and prevent unwanted repeat messages;
• protect our systems, prevent misuse, troubleshoot problems and improve our Services; and
• meet legal, accounting and regulatory obligations and resolve disputes.

Where a law requires a legal basis, we use the basis that fits the activity: your consent, performance of a contract or steps requested before a contract, compliance with a legal obligation, or our legitimate business interests where permitted and not overridden by your rights. We will request additional consent where required.

3. WhatsApp messages and marketing choices

Wings Logic may use the official WhatsApp Business Platform to answer your messages, provide updates that you have requested and, where you have given permission, send relevant campaigns. Our staff may view and respond to business conversations through our CRM. We may keep your number, message history, attachments, consent record and available delivery information to manage the conversation and maintain an accurate record.

We do not treat a telephone number stored in our CRM as permission to send WhatsApp campaigns. Before initiating WhatsApp marketing or other permission-based outreach, we require an appropriate opt-in for Wings Logic and record its date and source. We respect requests to stop receiving messages.

To stop WhatsApp outreach, reply STOP to one of our WhatsApp messages or email sales@wingslogic.com with your number and request. We will record your opt-out and stop further campaign messages to that number. If you contact us again about a service matter, we may respond to your request as permitted. You can also ask us to update or remove your details, subject to records we must keep by law.

WhatsApp and Meta process information to provide the WhatsApp service under their own terms and privacy notices. See WhatsApp’s Privacy Policy for information about WhatsApp’s practices.

For email marketing, you can use the unsubscribe method in the message, if provided, or contact us at sales@wingslogic.com. Opting out of marketing does not prevent essential replies to enquiries or transaction and service communications.

4. Cookies and similar technology

Our websites and apps may use cookies and similar technology to keep sessions working, remember preferences, protect accounts, measure performance and understand how the Services are used. Some embedded content or third-party services may set their own cookies. You can use browser controls to manage cookies. Where applicable law requires consent for non-essential cookies, we will request it through the relevant site or app. Disabling essential cookies may affect some features.

5. When we share information

We share information only where reasonably needed for the purposes described above, including with:

• staff and authorised service providers that help us with hosting, IT, CRM, email, messaging, analytics, security, payment processing or support;
• WhatsApp/Meta when we use the WhatsApp Business Platform, and other communication providers when you contact us through their services;
• machinery manufacturers, suppliers, installation teams or service partners where their involvement is needed to handle your enquiry, quotation, order or support request;
• professional advisers and authorities where required by law, to protect rights or to address a dispute; and
• a successor organisation if our business is reorganised, transferred or sold, subject to applicable safeguards.

We do not sell customer contact lists. Our service providers may use information only as permitted by their agreements with us and applicable law. Third-party websites and services linked from our Services have their own privacy practices.

6. International handling

Wings Logic operates from India and works with customers, partners and technology providers in other countries. Information may be processed or accessed outside your country, including where a supplier, communications platform or hosting provider operates. Where required, we take steps to protect information and comply with applicable transfer rules.

7. How long we keep information

We keep personal information for as long as needed for the reason it was collected, our relationship with you, applicable tax or accounting requirements, dispute resolution and legitimate record-keeping. The period depends on the type of record. We may keep a limited record of an opt-out so that we do not contact that number again. When information is no longer required, we delete or de-identify it, subject to lawful exceptions and backup cycles.

8. Security

We use reasonable technical and organisational measures designed to protect information, such as controlled access, account permissions and appropriate safeguards for systems and credentials. No online service can guarantee absolute security. Please contact us if you believe your information has been affected by an unauthorised access or disclosure.

9. Your choices and rights

Depending on the law that applies to you, you may ask to access or correct your information, request deletion, withdraw consent, object to certain uses, or request other available rights. You may also raise a concern with an applicable privacy authority. We may need to verify your identity before acting on a request, and some information may need to be retained for legal or legitimate purposes.

For a privacy, correction or deletion request, email sales@wingslogic.com with the subject Privacy Request. For WhatsApp opt-out, you can also reply STOP. Withdrawing consent does not affect processing that was lawful before withdrawal.

10. Children

Our Services are intended for business use and are not directed to children under 18. If you believe a child has provided us with personal information, contact us so we can review and address it.

11. Changes to this Policy

We may update this Policy as our Services and practices change. The updated version will appear on this page with a new “Last updated” date. If a change materially affects how we use information, we will provide additional notice or seek consent where required.

12. Contact us

Wings Logic
India
Email: sales@wingslogic.com
Website: https://wingslogic.com

For questions about this Policy, a privacy request or an objection to our communications, contact us using the email address above.